Frequently Asked Questions
Product
- Question 1: How can I find the right shoe size?
You can refer to the shoe size chart on the product page of our shoes. Our shoes are true to size, with a roomy toe box suitable for Indian feet.
- Question 2: What are the shoes made of?
The shoes are made of premium materials, featuring a microfiber backing for flexibility and breathability, and a fine mesh lining for comfort.
Orders and Payments
- Question 1: How can I place an order?
Go to our website's collections page, select your product, and place the order. Contact customer support for assistance.
- Question 2: How do I check the status of my order?
You will receive a tracking link on your registered email and WhatsApp once the order is dispatched from our warehouse.
- Question 3: What are the different payment modes?
We accept card payments, UPI, pay-later options, and cash on delivery.
Shipping
- Question 1: What are the shipping charges?
Shipping’s on us! Just take your pick and place the order.
- Question 2: When will I receive the order?
Your new pair of Flyo will reach you within 5-7 working days of placing the order.
- Question 3: Can I opt for express delivery?
All our deliveries are express! We love it when you place an order and ensure it reaches you promptly.
Returns & Exchange
- Question 1: How can I return a product?
If the size or color isn’t as expected, place a return request within 7 days of receiving the product. We’ll process it for you.
- Question 2: How can I exchange a product for a different size?
We’re happy to exchange your order for a different size within 7 days. Hassle-free, promise!
- Question 3: How long does it take to return the product and receive the refund?
Returns are picked up within 24-48 hours. Refunds are processed within 7 business days after a quality check.
- Question 4: Are all products eligible for return and exchange?
Returns and exchanges are eligible on all products except the ones where we’ve specifically mentioned otherwise on the PDP.